Microsoft investigating Surface Book 3 'screen blackout' issues

Since September, many Surface Book 3 users have been complaining nigh brief yet frequent screen blackouts occurring randomly when using their devices. Microsoft's support forums are full of customers reporting the same issue, which involves the display randomly going blackness while in use for a number of seconds before coming back on.

My own Surface Book 3 has the same issue, and if Microsoft's support forums are anything to get by, it'south not an isolated bug. The company has issued a statement to Windows Fundamental confirming that information technology is enlightened of the problem and is investigating, and that customers who are affected by the outcome should contact support.

Microsoft's statement:

Nosotros are aware that some customers have experienced a brief screen blackout on Surface Book 3 and are monitoring the situation closely. Customers impacted by this should contact Microsoft support.

Information technology's unclear if the outcome is hardware related, as reports of the problem didn't begin appearing until after the September firmware update. We've reached out to Microsoft for further clarification on the issue, and will update this post once we receive a statement.

Customers have experimented with installing unlike graphics driver versions to varying levels of success, but it appears nothing truly solves the problem just even so. Users have constitute that either tapping the screen or pressing 1 of the display brightness buttons on the keyboard will render the screen to normal if a coma has occured.

Do you take a Surface Book 3 suffering from random screen blackouts? Let united states know in the comments.

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